DELIVERY & RETURNS
REFUSING TO ACCEPT DELIVERY
Clients that refuse to accept the delivery of their parcel will be charged for the courier fee incurred to return such parcel.
Clients are responsible to contact both Siena Distribution on: email@example.com and The Courier Guy on: firstname.lastname@example.org for any items that are lost or damaged as a result of delivery.
Please note that Siena Distribution is not responsible for any packages after the tracking information indicates that the package has been successfully delivered to destination.
ARE YOU MISSING AN ITEM?
If you receive your parcel and an item is missing, please contact Siena Distribution within 24hrs of receiving your parcel on: email@example.com
TRACK MY ORDER
Either the client can click on the track my order tab and it will redirect to courier guys tracking page https://www.thecourierguy.co.za/tracking_home.php
Track your shipment every step of the way: https://www.thecourierguy.co.za/tracking_home.php
EXCHANGE & REFUND POLICY
Siena Distribution will exchange a product for a client within 72hrs, from the time the parcel has successfully been delivered.
Clients are responsible to pay any difference in price for the exchanged item.
Any courier costs that will be incurred through the exchange process will be for the responsibility of the client.
We do not accept any exchange of items for international orders.
Please email firstname.lastname@example.org for any information about how to exchange an item.
Siena Distribution does not accept any refunds for items or any refunds for shipping costs.